Policies

1. Agreement to Terms

By accessing our website regarding Digitalize Plus, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Digitalize Plus's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on Digitalize Plus's website;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or "mirror" the materials on any other server.

3. Disclaimer

The materials on Digitalize Plus's website are provided on an 'as is' basis. Digitalize Plus makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

4. Limitations

In no event shall Digitalize Plus or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Digitalize Plus's website, even if Digitalize Plus or a Digitalize Plus authorized representative has been notified orally or in writing of the possibility of such damage.

5. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Malaysia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

1. Satisfaction Guarantee

At Digitalize Plus, we strive to provide the highest quality automation services. We want you to be completely satisfied with our work.

2. Refund Eligibility

Our refund policy is as follows:

• Service Deficiencies: If the delivered workflow or automation does not meet the agreed-upon specifications outlined in our contract/proposal, and we are unable to rectify the issue within a reasonable timeframe (typically 14 business days), you are eligible for a full or partial refund based on the scope of the remaining work.
• Cancellation: If you cancel a service subscription or ongoing project, you may be eligible for a pro-rated refund for any unused portion of the billing cycle, provided notice is given at least 7 days in advance.
• Non-Refundable Items: Setup fees, third-party software license fees negotiated on your behalf, and completed consultation hours are generally non-refundable.

3. Requesting a Refund

To request a refund, please contact us at digitalizeplusmy@gmail.com with your order details and the reason for the request. We will review your request and notify you of the approval or rejection of your refund within 5 business days.

4. Processing Refunds

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically 5-10 business days depending on your bank).